Satisfaction Guarantee

Ceva is dedicated to helping dogs resolve unwanted behaviors and lead happier lives. Ceva’s ADAPTIL®products have helped millions of dogs around the world with stress-related behavioural issues.  While we can provide you with as much advice as possible about the correct use of Ceva’s ADAPTIL® pheromone products and how to create an enriched environment, sometimes a medical check with your vet to rule out existing health problems is required, as is seeking the help of a qualified behaviourist. We can advise you when this might be necessary.  For questions or a consultation on how to use an ADAPTIL® product, please contact Ceva’s Product Support team at    +27 11 312 4088 (ext. 8952) between the hours of 8am-4pm.

Ceva 60-day Satisfaction Guarantee.

We want you to be happy with any ADAPTIL® product you purchase.  If for any reason you decide that the ADAPTIL® product you purchased is not the right solution for your dog, you may return it within 60 days for a full refund of your purchase price.*

How to Request a Refund

ADAPTIL® products purchased from a local retailer, a veterinary clinic or an online retailer: To request a full refund, please return your ADAPTIL® product, accompanied by your proof of purchase, to the place of purchase within 60 days of the date of purchase.*

*Subject to evaluation of good implementation of environmental and behavioural modifications in conjunction with the pheromone use. ADAPTIL® is not indicated for challenges not related to fear and anxiety, including hyperactivity, over-excitement, boredom, house-soiling due to medical reasons. It is important to consult a veterinarian to rule out potential medical issues in your dog. ADAPTIL is also not indicated for use in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a behaviourist.

What do you need to do to get your money back? Send us story, what happened with a proof of purchase and we contact you back at this matter.