FAQ

How to use an ADAPTIL Calm Diffuser

Where to plug the diffuser?

You want to plug the diffuser in where your dog spends most of their time e.g. near their bed.

Plug into a properly functioning electrical socket that has a clear space above it of at least 1.20m (the oily vapour that carries the ADAPTIL appeasing messages rises above the diffuser as a column of warm air).

Where NOT to plug in the diffuser?

To ensure the proper delivery of the pheromone messages, do not plug in the diffuser:

  • behind a door
  • under furniture
  • in any socket that does not have a clear space of 1.20m above it

To ensure that the diffuser works properly, it should not be connected:

  • in a multi-plug or multi-socket adapter
  • with an international adapter
  • in an extension lead

How many diffusers do I need?

Use 1 diffuser for an area up to 70m² (approx. a 3 bed house).


For a large house, or a house with several floors, use several diffusers.

How long does the diffuser work for?

One refill lasts up to 30 days
It is recommended to replace the refill every 4 weeks, even if there is a small amount of liquid left inside the vial (the vial can never be completely empty as the last few drops of liquid are in sufficient contact with the wick to allow diffusion to occur).


Replace the diffuser after six months of continuous use (24/7) to ensure optimum effectiveness.

How long does it take for the diffuser to work?

Within 24 hours, the diffuser will be fully functional and ADAPTIL appeasing messages will spread throughout your home.


For situations that can be anticipated like firework events, it is best to plug in the diffuser 2-3 days in advance to best prepare your dog for the stressful event.

Should I unplug the diffuser at night?

Do not unplug or turn off the diffuser at night.

It is best to leave the diffuser on all the time. Clinical trials show that the diffuser is effective when used continuously (24 hours a day) as this allows your dog to continuously perceive the “appeasing messages” of ADAPTIL.

Compatibility

  • ADAPTIL Calm refills should never be used with any other electrical device.
  • ADAPTIL Calm Diffuser should never be used with any other refill from another company.
  • ADAPTIL Calm Diffusers are supplied with a plug that is compatible with the local electricity supply of the country in which they were purchased. They cannot be used in a country with a different standard voltage. They should never be used with an adapter or a voltage converter as this can lead to serious safety issues.
  • Before use, please check that your diffuser has the correct plug for use in your country.
  • Only use in properly functioning 230-240V electrical sockets.

Recycling?

The refills are made of recyclable plastic material (PET).

The cardboard box can be recycled with your usual paper waste.

This product is covered by the European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE): WEE/HG0312WZ.

Shelf life?

The shelf life of the refills is 36 months (the expiry date is shown on the packaging).

How can I check the diffuser is working?

When plugged into an electrical socket, the diffuser will gradually heat up, indicating that it is working properly.

The diffuser is hot

ADAPTIL Calm Diffusers are designed to get warm to the touch, there is a heating element inside the diffuser that releases the pheromones from the wick.

The diffusers have been on the market for over 20 years and there are no health or safety risks associated. The diffuser head is manufactured to British Standard BS60335 using non-flammable (self-extinguishing plastic) and are designed to be left switched on all of the time.

The liquid level is not going down

The level is going down, but you can’t see it !


The diffusion of the liquid from the Diffuser is a very slow process. When used normally it is difficult to see any change in the vial during the first week of use. Slight variations will occur depending on air turnover.

To check that your diffuser is working properly, make sure that:

  • the wick is not broken
  • the device is left turned on (sometimes an electrical outlet is controlled by a wall switch)
  • finally, try the device in a different electrical socket.

There is a visible mark on my wall or furniture

The oily vapours (which carry the ADAPTIL “appeasing messages”) rise above the diffuser in a column of warm air. If this air column is blocked (e.g. under a shelf, table or furniture) the oil may re-condense, leaving a visible stain.


DO NOT plug the diffuser under any furniture or object that protrudes from the wall (minimum clearance above the diffuser needs to be 1.20m).

Please contact us if you need further advice.

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Use of diffuser and air conditioning?

Be sure to plug the diffuser away from air conditioners, vents, drafts or air extractors. This may result in diffusion at a faster rate and the product may not last the expected 30 days.

Use of diffuser and open windows?

Using the diffuser in a very well ventilated room (e.g. open windows and doors) may result in diffusion at a faster rate. This may result in the product running out before the expected 30 days. In this situation, consider placing the diffuser elsewhere in the house, targeting the area where your dog spends the most time.

Learn more about ADAPTIL Calm Diffuser

How does it work?

Mother dogs communicate with their puppies using natural “appeasing messages” released from their mammary area. These "appeasing messages“ are scientifically called Dog Appeasing Pheromones. They are odourless and are only perceived by dogs. They provide a strong signal of comfort and security to dogs of all ages.

ADAPTIL Calm releases “appeasing messages” to help dogs feel reassured and relaxed in challenging situations.

How fast will I see results?

Many dog parents start to see results for their dog within the first 7 days of use.  However, every dog is unique. Depending on how long the stress-related signs have been present and how severe the signs may be, it may take longer to see an improvement.

We recommend using ADAPTIL Calm Diffuser for at least 1 month.

To get the best from ADAPTIL follow the relevant advice on this website according to your dog's specific problem.

How long should I use it for?

Most dogs will benefit from continuous use of ADAPTIL Calm Diffuser to create a reassuring environment in your home. The minimum recommended duration of use is one month.

When should I use it?

ADAPTIL Calm helps dogs adapt to everyday stressful situations they face living with us. The ADAPTIL Calm Diffuser releases "appeasing messages" to comfort and reassure your dog at home.

It is the ideal solution to help your dog with stress-related issues, such as:

  • staying alone at home (barking, whining, toileting…)
  • loud noises like fireworks or thunderstorms
  • showing signs of fear at home, such as when guests visit.

Where should I use it?

In the room where your dog spends most of their time.

When shouldn't I use it?

  • If your dog’s issues are not related to stress, ADAPTIL Calm will not help.
  • If your dog’s issues are due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL Calm will not help.
  • If your dog’s issues are due to boredom, ADAPTIL Calm will not help.
  • If your dog is housesoiling due to a lack of toilet training, or due to medical reasons, ADAPTIL Calm will not help. It is important to consult a veterinarian to rule out potential medical issues.
  • ADAPTIL Calm will not help and should never be used in cases of aggression towards humans or other dogs. In such situations, we strongly recommend consulting your vet or an accredited behaviourist.

How to use ADAPTIL Calm Collar

How should I use it?

The collar should be fitted snugly on your dog’s neck to ensure proper functioning.

Watch our How To Use ADAPTIL Collar video.

  • After removing from the packaging, place a finger in the plastic loop situated on the inside of the collar close to the buckle
  • Use this loop pull to uncoil the collar
  • Feed the end through the buckle
  • Place over your dog’s head
  • Tighten the collar to fit snugly on your dog’s skin
  • You should be able to place no more than 2 fingers between the collar and your dog’s skin
  • Ensure the collar is secure
  • Cut off any excess portion of the collar
  • When ADAPTIL Calm Collar comes in contact with the skin, your dog’s body temperature warms the collar resulting in the diffusion of “appeasing messages” into the local environment
  • The collar should remain on your dog at all times (except when using shampoo).

How NOT to use it?

  • Ensure your dogs daily collar does not cover the ADAPTIL Calm Collar as it will restrict the release of “appeasing messages”.
  • Do not use a bandana on your dog whilst they are wearing an ADAPTIL Calm Collar.
  • Do not put the collar in contact with shampoo or chlorinated water (in dog swimming pools). If your dog swims in the sea or a lake occasionally whilst wearing their collar, it’s not a problem.
  • Do not fix a lead on the collar, it would not resist the tension and therefore fall off.

What size collar do I need?

ADAPTIL Calm Collar size S is recommended for dogs up to 15 kg (neck measurement up to 37.5cm).

ADAPTIL Calm Collar size M/L is recommended for dogs up to 50 kg (neck measurement up to 62.5cm).

How long will the collar work for?

One collar lasts 30 days. It is recommended to replace the collar every 4 weeks, to ensure continued reassurance to your dog.

How fast will it work?

Immediately upon being fitted to your dog. Be sure to adjust the collar properly and check regularly to ensure a proper fit (if the collar is too loose, it will not be warmed enough by your dog’s body heat).

Does it work for short haired and long haired dogs?

The “appeasing messages” diffusion has been tested on 70 dogs with various hair lengths: short, medium, long.

Hair length has no impact on diffusion as long as the collar is fitted snugly to the dog's skin.

Recycling?

The collar is not made of recyclable plastic material.

Learn more about ADAPTIL Calm Collar

How does it work?

Mother dogs communicate with their puppies using natural “appeasing messages” released from their mammary area.  These "appeasing messages“ are scientifically called Dog Appeasing Pheromones. They are odourless and are only perceived by dogs.  They provide a strong signal of comfort and security to dogs of all ages.

ADAPTIL Calm releases “appeasing messages” to help dogs feel reassured and relaxed in challenging situations.

How fast will I see results?

Many dog parents start to see results within the first 7 days. However, every dog is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see an improvement.

  • We recommend using ADAPTIL Calm Collar for at least 1 month.
  • To get the best from ADAPTIL follow the relevant advice on this website according to your dog's specific problem.

How long should I use it for?

Most dogs will benefit from continuous use of ADAPTIL Calm Collar to create a reassuring environment at home and when they are out and about. The minimum recommended duration is one month.

When should I use it?

ADAPTIL Calm helps dogs adapt to everyday stressful situations they face living with us. The ADAPTIL Calm Collar releases "appeasing messages" to comfort and reassure your dog at home and when they are out and about.

It is the ideal solution to help your dog with stress-related issues, such as:

  • loud noises, such as fireworks or thunderstorms
  • issues when staying in a kennel (barking, whining, pacing...)
  • showing signs of fear when on walks
  • support during training.

Where should I use it?

The collar should be fitted snugly around your dog’s neck at all times (except if bathing your dog using shampoo).

When shouldn't I use it?

  • If your dog’s issues are not related to stress, ADAPTIL Calm will not help.
  • If your dog’s issues are due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL Calm will not help.
  • If your dog’s issues are due to boredom, ADAPTIL Calm will not help.
  • If your dog is housesoiling due to a lack of toilet training, or due to medical reasons, ADAPTIL Calm will not help. It is important to consult a veterinarian to rule out potential medical issues.
  • ADAPTIL Calm will not help and should never be used in cases of aggression towards humans or other dogs. In such situations, we strongly recommend consulting your vet or an accredited behaviourist.

Can I use ADAPTIL Calm collar intermittently?

Don't remove the collar, except for when bathing your dog and using shampoo.

Leave the collar on 24 hours a day. Clinical trials show that the collar is effective when used continuously (24 hours a day) as this allows your dog to continuously perceive the “appeasing messages” of ADAPTIL.

Once the collar is out of the box and the packet opened it has a 30 day life span. It is beneficial to keep it on your dog at all times and not remove it during these 30 days.

How to use ThunderShirt

When should I use ThunderShirt?

ThunderShirt helps to calm your dog when they are faced by situations they find stressful. It is perfect for:

  • Stress-related barking
  • Loud noises, such as thunderstorms, fireworks, traffic
  • Dogs left home alone
  • Travelling
  • Support during training.

The jacket can be used daily on any type of dog. If you know a stressful event is happening, put it on before it starts.

How long can I leave ThunderShirt on my dog?

Most people say that their dogs really enjoy wearing their ThunderShirt and they are safe to leave on for extended periods of time, depending on the issue. But, please note! We recommend removing ThunderShirt every one to two hours the first few times to be sure everything is fitting correctly and your dog is comfortable.

Irritation or other issues are very rare, but it’s always best to be cautious.

Always remove ThunderShirt at least twice a day if using for extended periods.

What training is required for using ThunderShirt?

There is no specific training needed, but be sure to place the jacket following the instructions.

It's a good idea to introduce ThunderShirt to your dog when they are happy and relaxed. Treats on/around the jacket can be a great way to encourage your dog to investigate it and start to build a positive association with ThunderShirt. Once your dog is comfortable with ThunderShirt itself, place it on your dog and reward them for relaxed body language. Lastly, if they continue to be comfortable, gently use the hook and fasteners to adjust to the correct fit.

How should I clean ThunderShirt?

ThunderShirt is made with durable, washable fabric. It may be washed on a regular cold wash cycle. Make sure all of the hook and loop fasteners are connected to avoid them grabbing other fabrics in the wash.

Hang to dry.

Will my dog be comfortable in ThunderShirt?

When sized and put on properly, your dog should be very comfortable wearing ThunderShirt. Problems are very rare, but if you see any signs of skin irritation or physical discomfort, please discontinue use and contact us.

Are there any special sizing and fit considerations for male dogs?

When fitting ThunderShirt on a male dog, the straps that go around the stomach area should not cover or push on the genitals.

If the ThunderShirt rubs against the genitals, irritation may result. If you see any indication this is happening, remove the ThunderShirt immediately.

Try a smaller size or contact us for other suggestions.

Can I use ThunderShirt if my dog wears a harness?

Yes you can! Just put ThunderShirt on your dog first and then place your dog's harness on top.

Learn more about ThunderShirt

How does ThunderShirt work?

ThunderShirt exerts a gentle constant pressure on the body of your dog, which helps calm your dog, like swaddling soothes a baby. This calming pressure is helpful for over 80% of dogs*.

*2011 ThunderShirt Dog Anxiety Survey

How fast will ThunderShirt work?

ThunderShirt is a terrific solution for most dogs suffering from stress. Many dog parents see the benefits for their dog, with them being calmer, with the very first use. With others, it may take two or three usages of ThunderShirt to see results.

To get the best from ThunderShirt follow the relevant advice on this website according to your dog's specific problem. Don't hesitate to ask us for tips to help your dog!

Is overheating a concern when using a ThunderShirt?

Except in extreme conditions, overheating is not typically a concern when using ThunderShirt.

Dogs cool themselves primarily through their mouths and paws, and a ThunderShirt is constructed of a thin and breathable fabric.

Can my puppy wear a ThunderShirt?

Yes, there is no problem for a puppy to wear ThunderShirt. Check the size remains correct for your puppy as they grow!

Can my dog wear a ThunderShirt during training sessions?

Yes, and in fact it's a great idea to do so! The gentle pressure can help your dog feel calm and ready for learning.

When shouldn't I use it?

  • If your dog's issues are not related to stress, ThunderShirt will not help.
  • ThunderShirt will not help and should never be used in cases of aggression towards humans or other dogs. In such situations, we strongly recommend consulting your vet or an accredited behaviourist.

It is important to consult a vet to rule out any potential underlying medical issues.

Learn more about ADAPTIL Chew

How does it work?

ADAPTIL Chew is a natural ingredients based, non-pheromone calming tasty chew.

ADAPTIL Chew contains a combination of L-tryptophan, green tea extract, colostrum and vitamin B1 that provide fast and temporary calming.

How long should I use it?

  • Use daily or as needed.
  • Ideal for short-term anticipated events like thunderstorms, fireworks, vet visits, travelling and visitors.
  • After opening, ADAPTIL Chew can be used up to the expiration date stamped on the packaging. It is important that the lid is replaced properly, and the pot is stored correctly during this time (in a cool dark place).

When to use ADAPTIL Chew?

Use ADAPTIL Chew for fast calming before stressful situations, such as loud noises (e.g. fireworks, thunderstorms).

Give ADAPTIL Chew at a time appropriate in relation to the stressful situation:

  • Try to give 30 minutes before the stressful situation
  • If a dog needs 2 ADAPTIL Chew for their weight, then these should be given at the same time.

When NOT to use?

  • If your dog is pregnant or lactating
  • ADAPTIL will not help and should never be used in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a behaviourist.
  • If a dog is currently receiving medication, you should seek advice from your vet before giving your dog ADAPTIL Chew.  

Can I give ADAPTIL Chew to my puppy?

Puppies that have been fully weaned can be given ADAPTIL Chew.

Although, have you heard about ADAPTIL Junior as it may be more suitable? It is an effective solution to comfort newly adopted puppies and facilitate their education up to 6 months of age.

Is it easy to split an ADAPTIL Chew?

Yes, the soft texture of the chews means that they are easy to split into 2 (or smaller bits) as necessary.

If your dog only needs half a chew, store the remaining half in the pot for the next use.

How many calories are in ADAPTIL Chew?

There are around 11 calories per chew (which is around 3g of a sausage!).

How long can ADAPTIL Chew be given to my dog?

ADAPTIL Chew helps your dog feel calmer when faced with potentially stressful events.

If your dog requires longer support ADAPTIL Chew can be given daily.

Alternatively, ADAPTIL Calm Diffuser or ADAPTIL Calm Collar can be used to provide comfort and reassurance when your dog is at home or out and about.

Can the effects wear off with long term use?

There is no evidence that using ADAPTIL Chew long term results in the effects reducing.

How should ADAPTIL Chew be stored?

Store the ADAPTIL Chew pot in a cool, dry place.

What is the shelf life of ADAPTIL Chew?

24 months from the date of manufacture. The expiry date is displayed on the label.

After opening, ADAPTIL Chew can be used up to the expiration date stamped on the packaging. It is important that the lid is replaced properly, and the pot is stored correctly during this time (in a cool dark place).

What is the flavouring agent used in ADAPTIL Chew?

The flavouring in ADAPTIL Chew is hydrolysed yeast. Most dogs like this flavour and will eat the chew from your hand like a tasty treat!

How to use ADAPTIL Junior

How should I use it?

The collar should be fitted snugly on your dog's neck to ensure proper functioning.

  • After removing from the packaging, place a finger in the plastic loop situated on the inside of the collar close to the buckle
  • Using this loop pull to uncoil the collar
  • Feed the end through the buckle
  • Place over your puppy’s head
  • Tighten the collar to fit snugly with your puppy’s skin
  • You should be able to place no more than 2 fingers between the collar and your puppy’s skin
  • Ensure the collar is secure
  • Cut off any excess portion of the collar
  • When ADAPTIL Junior comes in contact with the skin, your puppy’s body temperature warms the collar resulting in the diffusion of “appeasing messages” into the local environment
  • The collar should remain on your puppy at all times (except when using shampoo).

How NOT to use it?

  • Ensure your dogs daily collar does not cover the ADAPTIL Junior Collar as it will restrict the release of “appeasing messages”.
  • Do not use a bandana on your dog whilst they are wearing an ADAPTIL Junior Collar.
  • Do not put the collar in contact with shampoo or chlorinated water (in dog swimming pools). If your puppy swims in the sea or a lake occasionally whilst wearing their collar, it’s not a problem.
  • Do not fix a lead to the collar, it would not resist the tension and therefore fall off

What size collar do I need?

ADAPTIL Junior is one size and recommended for puppies up to 15 kg (6 months of age depending on breed).

If you need a bigger collar, take a look at ADAPTIL Calm Collar size M/L as this maybe more suitable to the size of your dog. It works in the same way and provides the same support.

How long will the collar work for?

One collar lasts 30 days. It is recommended to replace the collar every 4 weeks, to ensure continuous support to your puppy during their socialisation period and whilst they are learning about the world around them, until they are 6 months old.

How fast will it work?

Immediately upon being fitted to your puppy. Remember to adjust the collar to make sure it is fitted properly.

Regularly check that the collar remains snug to your puppy's skin (but not too tight as your puppy grows) to ensure a proper fit (if the collar is too loose, it will not be warmed enough by the body heat).

Can ADAPTIL Junior be used intermittently?

Do not remove the collar, except for during bathing when you are using shampoo or if they are swimming in chlorinated water.

Leave the collar on 24 hours a day. Efficacy is proven in clinical trials with continuous use of the collar (24 hours a day) allowing the puppy to constantly perceive the “appeasing messages” from the collar.

Once the collar is out of the box and the packet opened it has a 30 day life span. It is beneficial to keep it on your dog at all times and not remove it during these 30 days.

Will ADAPTIL Junior work for short and long haired puppies?

The diffusion of the “appeasing messages” has been tested on 70 dogs with various hair lengths: short, medium and long.

Hair length has no impact on diffusion as long as the collar is properly fitted.

Can ADAPTIL Junior collar be recycled?

The collar is not made of recyclable plastic material.

Learn more about ADAPTIL Junior

How does it work?

Mother dogs communicate with their puppies using natural “appeasing messages” released from their mammary area. These "appeasing messages“ are scientifically called Dog Appeasing Pheromones. They are odourless and are only perceived by dogs.

These “appeasing messages” provide a strong signal of comfort and security to puppies.

ADAPTIL Junior helps puppies to feel as comfortable and secure with their new family as they did with their mother.

How fast will I see results?

Within the first week after adoption, puppies stop crying at night faster with ADAPTIL Junior.

Within the first month, puppies become more confident and self assured. They learn better and faster thanks to ADAPTIL Junior.

We recommend using ADAPTIL Junior until they are 6 months old.

How long should I use it?

ADAPTIL Junior is recommended from adoption day, until a puppy is 6 months old. This gives the puppy support during their socialisation period and as they start learning about the world around them.

When to use?

  • Right after adoption
  • For puppies of 8 week or older
  • Until the end of socialisation period (6 months old)

When shouldn't I use it?

  • If your puppy does not receive proper training and has issues with hyperactivity or over-excitement, ADAPTIL Junior will not help.
  • If your puppy does not receive proper socialisation, ADAPTIL Junior will not help.
  • If your puppy is soiling the house due to lack of toilet training, or due to medical reasons, ADAPTIL Junior will not help. It is important to consult a vet to rule out potential medical issues.
  • ADAPTIL Junior  will not help and should never be used in cases of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your vet or an accredited behaviourist.

How to use ADAPTIL Transport

Where should I use it?

Spray ADAPTIL Transport directly in the car, inside the carrier, or on your dog’s bedding or blanket that will be used in the car.

Where shouldn't I use it?

  • Never spray directly onto your dog
  • Never spray in the carrier if your dog is inside
  • Always wait 15 minutes after spraying before letting your dog into the sprayed area.

How much spray should I apply?

Spray 8 to 10 pumps for each application.

  • A 20 ml bottle provides about 16 applications (based on 8 sprays/application)
  • A 60 ml bottle provides about 50 applications (based on 8 sprays/application)

How long does the spray work for?

The effects of the spray last between 4 and 5 hours.

Each dog might react slightly differently.

Can I recycle the spray bottle?

ADAPTIL Transport spray bottles are made of recyclable plastics.

What is the shelf life of ADAPTIL Transport?

Once opened, the product can be used until the expiry date marked on the bottle.

Learn more about ADAPTIL Transport

How does it work?

In the wild, puppies and adult dogs often live in groups and exchange natural messages released into the air - pheromones. These "appeasing messages" are emitted by mother dogs during lactation and from the ears of adult dogs.

ADAPTIL Transport provides your dog with this appeasing pheromone, which you cannot release yourself: it contributes to their well-being and helps them adapt to stressful situations.

How fast will I see results?

Almost immediately.

How long does an application of ADAPTIL Transport last?

When travelling, if required, repeat application every 4 to 5 hours during long journeys. When reapplying, make sure your dog is not in the area you are spraying. They can return after 15 minutes.

When to should I use it?

  • If you plan to travel with your dog, spray ADAPTIL Transport in the car, or in your dog’s carrier, or on your dog’s bedding before you leave.
  • If you plan to visit the vet with your dog, spray ADAPTIL Transport in the car, or in your dog’s carrier, or on your dog’s bedding before you leave.
  • If your dog shows signs of discomfort during travel, such as panting, trembling, restlessness, salivation, vomiting...

Where should I spray?

Spray ADAPTIL Transport directly in the car, inside the carrier, or on your dog’s bedding or blanket that will be used in the car. After 15 minutes your dog can enter the sprayed area.

Where shouldn't I spray?

  • Never spray directly on your dog.
  • Never spray in the carrier if your dog is inside the carrier.
  • Always wait 15 minutes after spraying before letting your dog in sprayed area.

When shouldn't I use it?

ADAPTIL Transport is not indicated to help motion sickness when travelling by car. For this reason, we recommend your dog should not have eaten for at least 6 hours prior to travel to avoid nausea and vomiting, but do not limit their access to water before travelling.

  • If your dog’s issues are not related to travel stress, ADAPTIL will not help.
  • If your dog’s issues are due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL will not help.
  • If your dog’s issues are due to a lack of stimulation in the environment, ADAPTIL will not help.
  • If your dog is soiling the car due to lack of toilet training, or due to medical reasons, ADAPTIL will not help.  It is important to consult a vet to rule out potential medical issues.
  • ADAPTIL will not help and should never be used in cases of aggression towards humans or other dogs. In such situations, we strongly recommend consulting your veterinarian or an accredited behaviourist.

ADAPTIL safety

For dogs

  • All ADAPTIL products are completely safe for dogs.
  • ADAPTIL products have been used by millions of dogs worldwide since 2000.
  • Issues have not been observed during trials and extensive consumer surveys.

For puppies

  • ADAPTIL Junior is completely safe for puppies, aged 8 weeks or older.
  • Puppies are able to perceive ADAPTIL “appeasing messages” and respond accordingly.

For humans

  • ADAPTIL is completely safe for humans.
  • ADAPTIL pheromone messages are specific to dogs. They are therefore only perceived by other dogs and are undetectable by humans.
  • ADAPTIL Diffusers comply with the standards established by the International Electrotechnical Commission (IEC), by laboratories authorised to issue a certificate of conformity to safety standards (Underwriters Laboratories, UL) as well as European standards (EN). The plastic materials used are self-extinguishing (class V2).
  • When using the diffuser continuously, 24/7, we recommend changing it every 6 months for best results.
  • The diffuser contains a heating element that diffuses the product, so it is designed to be warm to the touch.

For cats

  • ADAPTIL is completely harmless to cats.
  • ADAPTIL “messages” are specific to dogs. They are therefore only perceived by dogs and are undetectable by cats.

For caged birds

Some species of caged birds are known to have sensitive respiratory systems (particularly those in the psittacine family, e.g. parrots, parakeets etc.).

Therefore, if you are using an ADAPTILCalm Diffuser, we recommend plugging in the diffuser in a different room as a precaution.

For aquarium fish

ADAPTIL is completely harmless to fish.

However, if you are using an ADAPTIL Calm Diffuser, as for any diffuser device, we recommend plugging the diffuser in a room without an aquarium as a precautionary measure.

If your dog spends most of their time in the room where the aquarium is located, we recommend that you use the socket furthest away from the aquarium. This precautionary measure is intended to prevent the oily carrier from settling on the surface of the water. The components themselves are not classified as environmentally hazardous.

Supporting information

ADAPTIL studies

The beneficial effect of dog appeasing pheromone in ADAPTIL products has been shown in studies published in peer reviewed scientific journals or presented at international conferences.

These include:

ADAPTIL Calm Diffuser

  • Gaultier et al (2005) Comparison of the efficacy of a synthetic dog-appeasing pheromone with clomipramine for the treatment of separation-related disorders in dogs. Veterinary Record 156:533-538 doi: 10.1136/vr.156.17.533

ADAPTIL Junior

  • Gaultier et al. Efficacy of a dog-appeasing pheromone in reducing stress associated with social isolation in newly adopted puppies. Veterinary Record (2008) 163:73-80 doi: 10.1136/vr.163.3.73
  • Denenberg and Landsberg. Effects of dog-appeasing pheromones on anxiety and fear in puppies during training and on long-term socialisation. Journal of American Veterinary Medical Association (2008) 233:1874-1882 doi: 10.2460/javma.233.12.1874
  • Sheppard and Mills. Evaluation of dog-appeasing pheromone as a potential treatment for dogs fearful of fireworks. Veterinary Record (2003) 152:432-436 doi: 10.1136/vr.152.14.432

ADAPTIL Transport Spray

  • Gaultier and Pageat. Effects of a synthetic dog appeasing pheromone on behaviour problems during transport. Proceedings of 4th International Behaviour Meeting (2003) p33-35

ThunderShirt studies

The number 1 calming shirt for dogs.

ThunderShirt's patented design applies gentle constant pressure to a dog's body to calm them. Dog parents have reported that ThunderShirt is effective for over 80% of dogs (2011 ThunderShirt Dog Anxiety Survey, involving 1577 dogs).

A study has also been published in a peer-review journal that demonstrated a positive calming effect when using ThunderShirt. King et al. The effect of a pressure wrap (ThunderShirt) on heart rate and behavior in canines diagnosed with anxiety disorder (2014) Journal of Veterinary Behavior 5:215-221 doi:10.1016/j.jveb.2014.06.007

Payment and Delivery

Which payment methods can I use?

We accept Visa, Mastercard and American Express.

Is delivery free?

Delivery is free for orders over £20.

When will my order be shipped?

Your order will be shipped within 2 days.

How can I track my order?

You'll find tracking details in your order confirmation email. Please contact us if you need to check the status of your order.

My order has not arrived. What should I do?

Please allow 2 working days for your order to be shipped. Delivery may take longer over weekends or bank holidays. Please check the tracking details in your order confirmation email. Please contact us if you need to check the status of your order.

Money Back Guarantee

ADAPTIL is proven to help puppy socialisation and training, dog travel, stay in kennels, and fear of noises. If you are not satisfied that the product has helped after using ADAPTIL, according to directions, and the behaviours stated above. We will provide a full refund through your veterinary practice or other place of purchase.

The efficacy of ADAPTIL has been demonstrated in more than 13 studies published in scientific journals and at veterinary conferences around the world and we get daily feedback from pet owners saying how much ADAPTIL has helped their dog(s).

We at ADAPTIL are dedicated to helping people resolve these problems and provide as much advice as possible before recommending a qualified behaviourist, or additional environmental changes which may be needed alongside the pheromones. 

Please note to qualify for your refund, the product must be used according to the instruction insert and for the appropriate length of time. If in any doubt seek advice from your veterinary practice or behaviour therapy specialist or contact us.

ADAPTIL is not  a veterinary medicine. If there are signs of disease consult your veterinary surgeon.

The ADAPTIL Guarantee only applies to purchases made in the UK. Proof of purchase required. If you are unhappy with the effects of ADAPTIL, we will gladly refund your money for any unused products, excluding any shipping or handling fees.

To receive a refund please follow the steps below. We reserve the right to deny any refunds that do not meet the stated requirements:

1. Please get in touch with one of our technical advisors to discuss the behaviours you are concerned about.

2. We will ask you a series of questions to understand more about your pet and the inappropriate behaviours they are displaying.

3. We’ll make sure the product is suitable for your pet in their situation and the necessary steps needed are in place alongside the pheromones. We are trained to give you additional advice to try and help in your dog’s situation.

4. If all the above criteria has been met and ADAPTIL has not helped in your situation after a full 30 days, we will discucc with you how to arrange your refund.

Orders

Can I change my order?

Once your order has been paid for and confirmed it is not possible to change it.

How do I return a product?

You have a 30-day cooling-off period. 

To return a product, you must send us a request for withdrawal - please use the contact form and select 'Return a Product'.

  • If accepted you will receive a prepaid shipping label for the return of the product.
  • You must return the product in its original packaging and in good condition, together with the invoice. If this is not respected, we reserve the right to refuse the refund. 
  • We aim to refund you the invoiced price within approximately 8 days from the date of receipt of the returned product.
  • Please note that if you have subscribed to a recurring order, this will result in the cancellation of the subscription.
  • The refund is made via the credit card used for payment.

How can I use my discount code?

Click to 'Display your order summary' to show your basket and the box in which to enter your discount code.

How do I create my customer account?

Go to the My Account page to fill in the form and submit it by clicking on "Create".

You will receive an email giving details on how to activate your account.

I have forgotten my password. Can I reset it?

Click here to request to reset your password.

You will then receive a link in your inbox to enter a new password.

Security and Confidentiality of my details

You can find all the information concerning security and confidentiality in the footer, or click here to see our privacy policy.

How can I change my details?

Please log in to your account to modify, add or delete any details.

Subscribe & Save

When selecting products eligible for subscription, you can choose to make a recurring order You will then receive, for an indefinite period of time, the same type and quantity of products as those on the reference order at an interval that you choose; every 1, 2 or 3 months etc. In this case, you will receive a discount on the number of products that are the part of the recurring order, the amount of which is indicated on the product page. 

The net discounted price of the recurring products is displayed in the basket. After subscription, you will receive a summary email with all the information you need to know. 

You will have the possibility to cancel the subscription at any time thanks to the link contained in the email.