Money back guarantee

ADAPTILl® is proven to help puppy socialisation and training, dog travel, stay in kennels, and fear of noises.

The efficacy of Adaptil® has been demonstrated in 20 studies published in scientific journals and at veterinary conferences around the world and we get daily feedback from pet owners saying how much ADAPTIL has helped their dog(s).

We are dedicated to helping dogs resolve inappropriate behaviours and lead happier lives. While we can provide you with as much advice as possible about the correct use of pheromones and how to create an enriched environment, sometimes a medical check with your vet to rule out concomitant health problems is required, as is seeking the help of a qualified behaviourist. We can advise you when this might be necessary.

If you are not satisfied after using ADAPTIL we will provide a full refund through your veterinary practice or other place of purchase.

Please note, in order to qualify for a refund, the product must be used according to the instruction insert and for the appropriate length of time. If you are in any doubt, seek advice from your veterinary practice or behaviourist or contact us. ADAPTIL is not a licensed veterinary medicine. If there are signs of disease consult your veterinary surgeon. The ADAPTIL guarantee currently only applies to purchases made in the UK. Proof of purchase is required. If you are unhappy with the effects of ADAPTIL we will refund your money, excluding any shipping or handling fees.

To receive a refund please follow the steps below. We reserve the right to deny any refunds that do not meet the stated requirements:

  1. Get in touch with one of our technical advisors to discuss the behaviours you are concerned about. Simply fill in the form below and upload your receipt. Our office hours are 8:30am-5pm weekdays, except on Fridays when the office closes at 4.15pm. 
  2. We will ask you a series of questions to understand more about your pet and the inappropriate behaviours they are displaying and which products you have used.
  3. We will make sure that the product you have chosen is suitable for your pet in their current circumstances and that any other environmental changes required are in place alongside the pheromones.
  4. If ADAPTIL have been used for at least 30 days according to instructions and no improvements have occurred following correct use of the product, we will discuss with you how to arrange a refund with your supplier.
  5. If a refund is required, please return the remaining product to us by post along with your proof of purchase and we’ll refund the purchase price. Please note that without proof of purchase, we cannot proceed with any refunds.

Adaptil® is proven to help puppy socialisation and training, dog travel, stay in kennels, and fear of noises. If you are not satisfied that the product has helped after using Adaptil®, according to directions, and the behaviours stated above. We will provide a full refund through your veterinary practice or other place of purchase.The efficacy of Adaptil® has been demonstrated in more than 13 studies published in scientific journals and at veterinary conferences around the world and we get daily feedback from pet owners saying how much ADAPTIL has helped their dog(s).

We at Adaptil® are dedicated to helping people resolve these problems and provide as much advice as possible before recommending a qualified behaviourist, or additional environmental changes which may be needed alongside the pheromones.  

Please note to qualify for your refund, the product must be used according to the instruction insert and for the appropriate length of time. If in any doubt seek advice from your veterinary practice or behaviour therapy specialist or contact us. Adaptil® is not  a veterinary medicine. If there are signs of disease consult your veterinary surgeon.The ADAPTIL Guarantee only applies to purchases made in the UK. Proof of purchase required. If you are unhappy with the effects of Adaptil®, we will gladly refund your money for any unused products, excluding any shipping or handling fees.

To receive a refund, please follow the steps below - we have made these steps as easy as possible for your convenience. We reserve the right to deny any refunds that do not meet our stated requirements.

Here’s how the guarantee works:

  1. Get in touch to discuss what behaviours you were trying to help alleviate with Adaptil®. Call us on 01494 781 510 option 2 (our office hours are 9-5 weekdays except on Fridays when the office closes at 4:15 - outside these hours please leave a message with your contact details.)
  2. We’ll make sure the product is suitable for your pet in their situation and the necessary steps needed are in place alongside the pheromones.
  3. Give us a chance to help, we here are trained to give you additional advice to try and help in your dog’s situation.
  4. If all the above criteria has been met and Adaptil® has not helped in your situation after a full 30 days, we will arrange your refund with your supplier.

How to get your money back:

If Adaptil® has been used for the full 30 days and no improvements have been made and additional advice has been followed, our apologies.

Please return the remaining product to us by post- with your proof of purchase and we’ll refund the purchase price.

What do you need to do to get your money back? Send us story, what happened with a proof of purchase and we contact you back at this matter.