FAQ Your helps center about ADAPTIL products

Mother dogs communicate with their puppies using natural “comforting messages” released from the mammary zone.  These "comforting messages“ are scientifically called Dog Appeasing Pheromones. They are odourless and are only perceived by dogs.  

These “comforting messages” provide a strong signal of comfort and security to the puppies.

ADAPTIL Junior helps puppies to feel as comfortable and secure with their new family as they did with their mother.

Within the first week after adoption, puppies stop crying at night faster with ADAPTIL Junior.

Within the first month, puppies become more confident and self assured. They learn better and faster thanks to ADAPTIL Junior.

We recommend using ADAPTIL Junior until the end of the socialisation period (6 months old).

ADAPTIL Junior is recommended from adoption day, until the end of socialisation period (6 months old)

• Right after adoption
• For puppies of 8 week or older
• Until the end of socialisation period (6 months old)

• If your puppy does not receive proper training, ADAPTIL Junior will not help.

• If your puppy does not receive proper socialisation, ADAPTIL Junior will not help.

• If your puppy is soiling the house due to lack of toilet training, or due to medical reasons, ADAPTIL Junior will not help. It is important to consult a veterinarian to rule out potential medical issues.

• ADAPTIL Junior  will not help and should never be used in cases of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a qualified behaviourist.

Place the collar snugly on your puppy’s neck to ensure proper contact

• Place a finger in the plastic loop situated on the inside of the collar close to the buckle

• Using this loop pull to uncoil the colla

• Feed the end through the buckle

• Place over your dog’s head

• Tighten the collar to fit snugly with your dog’s skin

• You should be able to place no more than 2 fingers between collar and dog’s skin

• Ensure the collar is secure

• Cut off the excess portion of the collar
• When ADAPTIL Junior comes in contact with the skin, your puppy’s body temperature warms the collar causing the diffusion of “comforting messages” into the local environment
• The collar should remain on your puppy at all times (except when using shampoo)

• Do not put another collar or a bandana between ADAPTIL Junior and your puppy’s skin.  This would block the contact and therefore the release of the “comforting messages”

• Do not put the collar in contact with shampoo or chlorinated water (swimming pools). If your puppy is swimming in the sea or a lake occasionally, it’s not a problem.

• Do not fix a lead to the collar, it would not resist the tension and therefore fall off

ADAPTIL Junior  is recommended for puppies up to 15 kg

1 Collar lasts 30 days
It is recommended to replace the collar every 4 weeks, to ensure continuous support to your puppy during socialisation period, until 6 months old

• Immediately upon being fitted to your puppy
• Be sure to adjust the collar properly
• Check regularly to ensure a proper fit during your puppy’s growth (if the collar is too loose, it will not be warmed enough by the body heat)

Do not remove the collar, except when using shampoo or swimming in chlorinated water.

Leave the collar on 24 hours a day. Efficacy is proven in clinical trials with continuous use of the collar (24 hours a day) allowing the puppy to constantly perceive the “comforting messages”.

• Diffusion of the “comforting messages” has been tested on 70 dogs with various hair lengths: short, medium and long.

• Hair length has no impact on diffusion.

The collar is not made of recyclable plastic material.

Mother dogs communicate with their puppies using natural “comforting messages” released from the mammary zone.  These "comforting messages“ are scientifically called Dog Appeasing Pheromones. They are odourless and are only perceived by dogs.  They provide a strong signal of comfort and security to dogs of all ages.

ADAPTIL Calm releases “comforting messages” to help dogs feel reassured and relaxed in all challenging situations.

Many dog owners start to see results within the first 7 days.  However, every dog is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see an improvement.

We recommend using ADAPTIL Calm Home Diffuser for at least 1 month.

To get the best from ADAPTIL follow the relevant advice on this website according to your specific problem.

Most of the dogs will benefit from a permanent use of ADAPTIL Calm Home Diffuser  to create a reassuring environment in your home. The minimum recommended duration is one month.

• To constantly comfort your dog at home

• If your dog has issues when staying alone at home (barking, whining, soiling…)

• If your dog is scared of loud noises like fireworks or thunderstorms

• If your dog shows signs of fear at home, or stress when visitors come to your home

In the room where the dog spends most of its time

• If your dog’s issues are not related to stress, ADAPTIL will not help.

• If your dog’s issues are due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL will not help.

• If your dog’s issues are due to a lack of stimulation in the environment, ADAPTIL will not help.

• If your dog is soiling the house due to lack of toilet training, or due to medical reasons, ADAPTIL will not help.  It is important to consult a veterinarian to rule out potential medical issues.

• ADAPTIL will not help and should never be used  in cases of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a qualified behaviourist.

• In an electric socket with a minimum clear distance above the diffuser of 1,20 m
  (The oily vapour carrying ADAPTIL “comforting messages” rises in a column of warm air above the diffuser. 
• In an socket of its own

It would prevent/reduce diffusion if the Diffuser is plugged in:`

• behind a door
• underneath furniture
• in any socket without 1.20 m clear above it
• In a multi-plug extension adaptor
• With an international adaptor
• With an extension lead

Use 1 diffuser for an area up to 70m².
For a large home, or for  a multi-floor home, use several diffusers, or use ADAPTIL Calm On-The-Go Collar instead

• 1 refill lasts up to 30 days
  It is recommended to replace the refill every 4 weeks, even if  a small amount of liquid remains in the vial  (the vial can never be completely empty because the last few drops of liquid are not enough in contact with the wick to allow the diffusion process)
• 1 diffuser lasts 6 months. Renew the Diffuser every six months to ensure optimum effect

In 24 hours, the  Diffuser will be fully functional and  ADAPTIL will spread in your home.
For situations that can be anticipated like fireworks, you should plug in the Diffuser 2-3 days in advance.

Don't unplug or switch off the diffuser at night.

Leave the diffuser on 24 hours a day. That’s how efficacy is proven in clinical trials with continuous use of the diffuser (24 hours a day) allowing the dog to constantly perceive the “comforting messages”.

• ADAPTIL Calm Refill should never be used with another plug-in device.`
• ADAPTIL Calm  Home Diffuser should never be used with another refill.
• ADAPTIL Calm  Home Diffuser come with a plug that fits with the local electric systems of the country it has been bought from. It cannot be used in a country with a different voltage. It should never be used with an adapter or a voltage converter as it may lead to serious safety issues.  Please check before use that your diffuser has the appropriate plug to be used in your country.

The refills are made of recyclable plastic material (PET).

Refills shelf life is 36 months (expiration date on the packaging). We recommend to replace diffusers after 6 months.

Mother dogs communicate with their puppies using natural “comforting messages” released from the mammary zone.  These "comforting messages“ are scientifically called Dog Appeasing Pheromones. They are odourless and are only perceived by dogs.  They provide a strong signal of comfort and security to dogs of all ages.

ADAPTIL Calm releases “comforting messages” to help dogs feel reassured and relaxed in all challenging situations.

Many dog owners start to see results within the first 7 days.  However, every dog is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see an improvement.

We recommend using ADAPTIL Calm On-The-Go Collar  for at least 1 month.

To get the best from ADAPTIL follow the relevant advice on this website according to your specific problem.

Most of the dogs will benefit from a permanent use of ADAPTIL Calm On-The-Go Collar  to create a reassuring environment at home and even outdoors. The minimum recommended duration is one month.

• To comfort your dog constantly at home and outdoors

• If your dog is scared of loud noises like fireworks or thunderstorms

• If your dog has issues when staying in a kennel (barking, whining, pacing...)

• If your dog shows signs of fear when on walks

• If your dog has issues with training

The collar should be around your dog’s neck at all times (except during shampoo)

• If your dog’s issues are not related to stress, ADAPTIL will not help.

• If your dog’s issues are due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL will not help.

• If your dog’s issues are due to a lack of stimulation in the environment, ADAPTIL will not help.

• If your dog is soiling the house due to lack of toilet training, or due to medical reasons, ADAPTIL will not help.  It is important to consult a veterinarian to rule out potential medical issues.

• ADAPTIL will not help and should never be used in cases of aggression towards humans or other dogs. In such situations we strongly recommend to consult your veterinarian or a qualified behaviourist.

Don't remove the collar, except for shampoo.

Leave the collar on 24 hours a day. That’s how efficacy is proven in clinical trials with continuous use of the collar (24 hours a day) allowing the dog to constantly perceive the “comforting messages”.

• Place the collar snugly on your dog’s neck to ensure proper contact
  Place a finger in the plastic loop situated on the inside of the collar close to the buckle

• Using this loop pull to uncoil the collar

• Feed the end through the buckle

• Place over your dog’s head

• Tighten the collar to fit snugly with your dog’s skin

• You should be able to place no more than 2 fingers between collar and dog’s skin

• Ensure the collar is secure

• Cut off the excess portion of the collar

• When ADAPTIL Calm On-The-Go Collar comes in contact with the skin, your dog’s body temperature warms the collar causing the diffusion of “comforting messages” into the local environment

• The collar should remain on your dog at all times (except when using shampoo)

• Do not put another collar or a bandana between ADAPTIL Calm On-The-Go Collar and your dog’s skin.  This would block the contact and therefore the release of “comforting messages”

• Do not put the collar in contact with shampoo or chlorinated water (in swimming pools). If you dog swims in the sea or a lake occasionally with the collar, it’s not a problem.
• Do not fix a lead on the collar, it would not resist the tension and therefore fall off

ADAPTIL Calm On-The-Go Collar size S is recommended for dogs up to 15 kg

ADAPTIL Calm On-The-Go Collar size M/L is recommended for dogs up to 50 kg

1 Collar lasts 30 days
It is recommended to replace the collar every 4 weeks, to ensure continuous reassurance to your dog

• Immediately upon being fitted to your dog
• Be sure to adjust the collar properly
• Check regularly to ensure a proper fit (if the collar is too loose, it will not be warmed enough by the dog’s body heat)

• The “comforting messages” diffusion has been tested on 70 dogs with various hair lengths: short, medium, long.
• Hair length has no impact on diffusion.

The collar is not made of recyclable plastic material.

Mother dogs communicate with their puppies using natural “comforting messages” released from the mammary zone.  These "comforting messages“ are scientifically called Dog Appeasing Pheromones. They are odourless and are only perceived by dogs.  They provide a strong signal of comfort and security to dogs of all ages.

ADAPTIL Calm releases “comforting messages” to help dogs feel reassured and relaxed in all challenging situations.

Almost immediately

During long journeys: if needed, renew application every 4 to 5 hours

• If you plan to travel with your dog, spray ADAPTIL Transport in the car, or in your dog’s carrier, or on your dog’s bedding
• If you plan to visit the vet with your dog, spray ADAPTIL Transport in the car, or in your dog’s carrier, or on your dog’s bedding
• If your dog shows signs of discomfort during transport:  panting, trembling, restlessness, salivation, vomiting...

Spray directly in the car, inside the carrier, or on your dog’s bedding or blanket that will be used in the car

• Never spray directly on the dog
• Never spray in the carrier if the dog is inside the carrier
• Always wait 15 minutes after spraying before letting your dog in the car

• ADAPTIL Transport is not indicated to help motion sickness when travelling by car.  For this reason, we recommend your dog should not have eaten for at least 6 hours prior to travel to avoid nausea and vomiting, but do not limit water before travelling.

• If your dog’s issues are not related to travel stress, ADAPTIL will not help.

• If your dog’s issues are due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL will not help.

• If your dog’s issues are due to a lack of stimulation in the environment, ADAPTIL will not help.

• If your dog is soiling the car due to lack of toilet training, or due to medical reasons, ADAPTIL will not help.  It is important to consult a veterinarian to rule out potential medical issues.

• ADAPTIL will not help and should never be used in cases of aggression towards humans or other dogs. In such situations, we strongly recommend consulting your veterinarian or a qualified behaviourist.

Spray directly in the car, inside the carrier, or on your dog’s bedding or blanket that will be used in the car

• Never spray directly onto your dog

• Never spray in the carrier if your dog is inside

• Always wait 15 minutes after spraying before letting your dog in the car

• Spray 8 to 10 pumps for every application
• Each 20 mL bottle delivers about 16 applications (8 sprays / application)
• Each 60 mL bottle delivers about 50 applications (8 sprays / application)

• Effect will last 4 to 5 hours.
• Each dog might react slightly differently

ADAPTIL Transport spray bottles are made of recyclable plastic material

Once a bottle is started, it can be used until the expiration date marked on the bottle.

ADAPTIL Express is a natural ingredients based, non-pheromone calming tablet.

Use it for fast calming before events like thunderstorms or fireworks.

ADAPTIL Express is a unique combination including amino acids and vitamins that provide fast and temporary calming.

From 2 hour after administration

In some dogs, the effect can be quicker.

Temporary use during events like thunderstorms or fireworks

• 2 hours before events like thunderstorms or fireworks
• Administration might be repeated after 6 hours if necessary

• Give the tablets 2 hours before events like thunderstorms or fireworks
• With or without food
• Tablets are palatable
• For dogs below 10 kg: ½ tablet
• For dogs between 10 and 20 kg: 1 tablet
• For dogs between 20 and 30 kg: 2 tablets
• For dogs above 30 kg: 3 tablets

• ADAPTIL Express is to be used for specific / occasional events. It is not to be used continuously every day.
• If your dog is facing issues regularly, we recommend to use ADAPTIL Calm instead

• If your dog is pregnant or lactating
• If your dog issues are not related to loud noises, ADAPTIL Express will not help.
• ADAPTIL will not help and should never be used in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a behaviourist.

All ADAPTIL products are completely safe for dogs.

ADAPTIL products have been used by millions of dogs worldwide since 2000.

No issues were observed during trials and extensive consumer surveys.

ADAPTIL Junior is completely safe for puppies, aged 8 weeks or more.

Puppies are able to perceive ADAPTIL “comforting messages” released and respond accordingly.

ADAPTIL is completely safe for humans.

ADAPTIL “messages” are specific to dogs. So they are only perceived by other dogs, not by people.

Our Diffusers complies with the International Electrotechnical Commission (IEC), European Norms (EN) and Underwriters Laboratories (UL ) required standards. The plastic materials used are self-extinguishing (V2 grade).
When the diffuser is used continuously, we recommend to change it every 6 months for the best results.

ADAPTIL is completely safe for cats.

ADAPTIL “messages” are specific to dogs. So they are only perceived by other dogs, not by cats.

Some caged birds are known to have sensitive respiratory systems (in particular Psittacines: parrots, budgerigar, etc.). Therefore, if you are using ADAPTIL Calm Home Diffuser, as a precaution, we recommend plugging in the diffuser in a different room.

ADAPTIL is completely safe for fishes.

But as for any in-home diffuser, If you are using ADAPTIL Calm Home Diffuser, as a precaution, we recommend plugging in the diffuser in a room that does not have an aquarium.

If the dog spends most of their time in the room with the aquarium, we recommend using an outlet as far from the aquarium as possible. This is only a precaution to avoid oily, diffused active ingredients settling on the surface of the water. The components themselves are not classified as toxic for the environment.

When plugged into an outlet, the diffuser will get slightly warm, indicating it is working properly.

The diffuser should be checked monthly and replaced every six months to ensure optimum effect.

This product is covered by the European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE): WEE/HG0312WZ.

The diffuser contains a heating element that diffuses the product, so is designed to be warm to the touch.

It is going down, but you can’t see it !
The diffusion of the liquid from the Diffuser is a very slow process. In normal conditions of use, it is difficult to see any change in the vial over the first week of use. Slight variations will occur depending on air turnover.
To make sure your diffuser is working properly, check that:
- the wick is not broken
- the device is turned on all the time (sometimes an electrical outlet is controlled by a wall switch)
- finally, try the device in a different electrical socket.

The oily vapour (carrying the “comforting messages”) rises in a column of warm air above the diffuser. If this rising air is blocked (e.g. under a shelf, table or furniture) the oil may re-condense and leave a visible mark).
DO NOT plug the diffuser under any furniture or object protruding from the wall (minimum clear distance above the diffuser is 1.20m).

Be careful to plug the diffuser away from the air-conditioner, vents, cold air returns, or exhaust fan.

Usage with open windows and doors may result in diffusion at a faster rate. The product may not last the full expected 30 days. In such a case, a different diffuser location should be considered within the house, targeting the area where the dog spends most of its time.